Frequently Asked Questions

Q: Where are you located?
A: We are located in Mississauga, Ontario, Canada.

Q: Prices show ‘plus shipping’. What is the cost to ship it to my address?
A: Please use the ‘Request Shipping Quote’ from the item page you are interested in.

Q: Where do you ship to?
A: We currently ship to most locations around the world. Import Duties and Brokerage are the responsibilities of the customer/receiver as we have no control over these import laws.

Q: You list your prices in USD. How can I check what that price will be in my currency?
A: We base all of our prices in USD. Please see XE Currency Exchange for updated rates.

Q: What payment methods do you accept?
A: A PayPal invoice will be sent to your email address once shipping has been quoted and you have confirmed your acceptance. If you are located in Canada, Interac e-transfer is also available

Q: What if I live in the Greater Toronto Area (GTA) or Southern Ontario?
A: Door to door delivery is offered for free with assembly onsite and payment can be made in person via Cash, Interac e-transfer or PayPal.

Q: When will my order ship?
A: Once payment has been received and cleared, orders are shipped out within 7-10 days. Every unit is built to order.

Q: How are these made?
A: All aspects of these products are hand crafted and engineered in-house.

Q: Is there a warranty offered on these products?
A: Should you have any issues within the first year of purchase, please contact us so we can have it corrected ASAP.

Q: What if I buy a UC1 model and end up getting a UF8 and/or a UF1 in the future?
A: All previous customers will receive a heavy discount to upgrade your mount to meet your current requirements (within the same controller family).

Q: Why don’t you currently offer a mixer mount stand for my model of mixer or controller?
A: We are a small company with a limited number of models currently on offer. Please contact us with your model! We will continue to add new models, so check back often.

Q: Do you offer custom builds?
A: Yes, please contact us with your specifications and requirements and we will get back to you with your pricing.